paypal epic fail

I am so uspet and weary today after nearly two months of doing everything I can to provide evidence to paypal about the ebay scam I described in detail in my last post. I found out today that they have dropped my claim to get back the £907.50 that I lost to an ebay scammer. This is what they said:

After careful consideration, we’re unable to decide this claim in your favour at this time.

The documentation you provided didn’t follow the guidelines. Supporting documentation must be from your local law enforcement agency and on letterhead that includes adequate contact information.

The latter refers to their request for a police report on headed paper. When I was asked to provide this I dutifully rang my police station to report the crime. The police took the details and gave me a crime reference number but when I asked for a report on leterheaded paper they informed me that they don’t provide such reports. I explained that paypal had asked for this and that it may affect my claim. They suggested I pay for a copy of the incident report under data protection, which I did.

I uploaded the document to paypal. They responded that this wasn’t the kind of report they wanted. I went back to the police and so on and so on…. so after endless emails and telephone calles and visits to the police station in the next town I still could not get a report from the police. I explained to paypal that I couldn’t get another report and they close my case.

It is really galling that the scammer gets away with stealing my money because despite all my efforts I can’t provide a report in the format paypal want. It does  appear to be a way for paypal to escape refunding my money.

Like most people I can’t afford to lose that much money. Like most people I use paypal and ebay to ensure that I get buyer protection only to discover that I actually have no protection whatsoever.

I have seen that the seller (willgardner11 aka timothy mccarthy clarke aka bastard) now has feedback on ebay that shows he has done this to others. I pointed this out to paypal who disregarded it. They say they can’t take any evidence from ebay as they are separate companies. So even though other people have had the same envelope scam they can’t consider this; even though I have an email from the seller in the ebay messaging system saying that the tracked item was not the computer they can’t consider this, even though I have sent them a photo of the item with the tracking number on it (clearly not a bloody laptop) they can’t consider this.

not a bloody laptop

GRRRRRRRRRRRR – Thanks a bunch paypal – here’s adding to the mountains of bad publicity you get – you deserve it!

In one of the 16 emails they sent me in response to my messages they did ask me if I would tell all my friends about their service so here we are – this is me telling all my friends just how crap paypal is. I hope you will all SPREAD the word!

I am setting Barclays onto you now; )

 

By |February 16th, 2012|personal|12 Comments

12 Comments

  1. Loolaherb February 16, 2012 at 9:52 pm - Reply

    Get the guy’s address off ebay and serve a summons on him. Get the forms at your local court. Small claims procedure. Sue for your money plus expenses.

    • Lou Mcgill February 17, 2012 at 9:11 am - Reply

      Hi there

      thanks for the suggestion. I have the address and will check this option out. I suspect the address may be bogus though.

  2. Paul Hollins February 17, 2012 at 9:28 am - Reply

    This is shocking Lou , I feel for you …

    • Lou Mcgill February 17, 2012 at 9:36 am - Reply

      Thanks Paul
      I’ve moved from upset to angry but the injustice of this is what is really p***ing me off.

  3. Lisa Gray February 17, 2012 at 9:49 am - Reply

    Lou, what a nightmare. I’ve seen some similar stories on the Guardian Money section on a Saturday (back page), maybe write to them too?

    • Lou Mcgill February 17, 2012 at 10:01 am - Reply

      Hi lisa

      good idea…was wondering about something like that – there must be loads of people with this problem. My police department are none too happy about it too.

      • Jo Jones February 24, 2012 at 12:28 pm - Reply

        This scam happened to my daughter last week, she lost 500 pounds to someone who purchased her iMac, turned up to pick it up then reversed the Paypal payment and said the account had been hacked. Turns out we know of another person in the same town who was scammed by the same account name (Christopher Bonham/David Hodgson ebay account clublite45) a day later.

        We reported all this to Paypal and have reported it to the police, but surprise surprise Paypal refunded the scam account his money today because my daughter hadn’t refunded them herself. Paypal stinks, I hate them! My daughter is young with a small baby and is really hard up, she had to sell her computer to make ends meet and this happened.

        Please spread the word on how awful they are! I will never use them again that’s for sure.

  4. James Clay February 17, 2012 at 10:55 am - Reply

    Lou

    You might want to try and involve a national newspaper.

    eg Guardian http://www.guardian.co.uk/money/page/2007/sep/26/1

    Ripped-off? Poorly served? Our experts will help you fight for your consumer rights. Email your questions to [email protected]

  5. letter to paypal | loumcgill February 17, 2012 at 10:12 pm - Reply

    […] paypal epic fail […]

  6. Lynn February 17, 2012 at 10:40 pm - Reply

    Sorry to hear of your troubles and hope you get your money back. Have you made a complaint to ebay? They usually take the side of the buyer, not the seller.

    • Lou Mcgill February 18, 2012 at 11:46 am - Reply

      Thanks, yes I have because the seller is still registered under that name and although not selling anything at the moment could do this to others. However they have said they would not be able to get my money back as I went through the paypal claim, but they may get rid of his account. Of course it’s easy enough to set up a new one.

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